Portal Guide
The patient portal is your private, around-the-clock link to the office.
Use it to message the team, see your lab and test results, refill a prescription, and manage your appointments, without waiting on the phone. This page walks you through it in plain steps.
What you can do
See your health record
Lab and test results, visit summaries, medications, and immunizations.
Message the office
Send a secure, private message to the team and get a reply without calling.
Refill a prescription
Request a refill on a medication you already take.
Manage appointments
Request, view, or cancel a visit.
Video visits (Televisit)
Join a scheduled video appointment from your phone or computer.
Pay your bill
View statements and pay securely online.
Two ways to get in
You can use the portal in any web browser, or on your phone with the free healow app (say "HEE-low"). They do the same things, so pick whichever is easier for you.
- On the web. Go to the sign-in page and log in. This is the same link as the "Sign In" button at the top of this page.
- On your phone. Download the healow app and connect it to the practice with our code, GBBGDD Steps are below.
How to sign in
On the sign-in page you'll see two choices near the top: User Credentials and Using Mobile Phone.
The easy way, no password needed
- Choose Using Mobile Phone.
- Type your first name, last name, and date of birth, then press Submit.
- We text a short code to the mobile number on file. Enter it to get in. The code is good for about five minutes.
With a username and password
- Choose User Credentials.
- Enter the username and password you set up, then press Login.
Set up the healow app on your phone
- Download healow from the App Store (iPhone) or Google Play (Android). It's free.
- When it asks for your practice, enter the code GBBGDD or search for Integra Medical.
- Sign in with your portal username and password.
- Create a 4-digit PIN so you can reopen the app quickly next time.
Trouble signing in
- Forgot your password? Click Trouble logging in? on the sign-in page and follow the steps, or use the "Using Mobile Phone" method above, which needs no password.
- No welcome email? Check your spam or junk folder. If it isn't there, call us and we'll confirm the email address on file.
- Locked out? Too many tries locks the account for a short time. Wait about 20 minutes and try again.
- App won't connect? Make sure you entered the practice code GBBGDD correctly, and that your phone has internet.
- Seeing information that isn't yours? Call the office right away so we can fix it.
Still stuck? Call the office at (212) 964-0971 during office hours and we'll help you get in.